Shipping policy

Shipping Policy

Company: Rivee

Website: https://rivee.eu

1. Order Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. If we experience a high volume of orders, processing times may be slightly delayed.

2. Shipping Time

Estimated delivery time depends on your location. Most orders are delivered within 7–15 business days after shipment. In some cases, international shipments may take 10–20 business days due to customs processing or carrier delays.

3. Shipping Costs

We offer free shipping on most products unless otherwise stated on the product page. Any applicable shipping fees will be displayed at checkout before completing your order.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. Tracking information usually becomes active within 2–5 days after shipment.

5. Shipping Delays

Delivery times are estimates and not guaranteed. Delays may occur due to factors outside our control such as:

- Customs inspections

- Weather conditions

- Carrier delays

- High seasonal demand

Rivee is not responsible for shipping delays caused by these circumstances.

6. Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect or incomplete address is provided, the order may be delayed or returned. We are not responsible for orders delivered to incorrectly provided addresses.

7. Lost or Stolen Packages

Rivee is not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If your package is marked delivered but not received, please contact the shipping carrier directly.

8. Customs, Duties and Taxes

International orders may be subject to customs duties, taxes, or import fees determined by the destination country. These charges are the responsibility of the customer.

9. Contact Information

If you have any questions regarding shipping, please contact us:

Email: support@rivee.eu

Website: https://rivee.eu